Where to get help
Organisations that provide IT support will have a database or log of problems and the associated resolution. Many problems that occur with computers and technology are not unique to a single person or piece of equipment. Having access to a database like this can potentially save hours or even days of diagnosing and searching for a possible solution to a problem.We don't have access to our own database of problems and solutions, but we do have the Internet!!
Activity 1
Locate 5 free online websites/forums/blogs that you can get help/support/solutions to the following:- Computer reboots for no reason
- Need help on Microsoft Excel - Formula result has #value
- USB not mounting - unable to access any files
- Cannot access the internet in Windows 8.1
- Screen freezes in Acer laptop
Activity 2
For each of the above, what are the top 3 suggested "cures"
Windows Diagnostics
Read the following article on Windows Diagnostic Toolshttp://www.howtogeek.com/164484/10-useful-system-tools-hidden-in-windows/
Activity 3
Describe 3 useful Windows diagnostic tools.Control Panel
Activity 4
Describe 3 useful tools within the Control Panel group
Another useful link:
http://windows.microsoft.com/en-us/windows/support#1TC=windows-10
Viruses and Security
Activity 5
Review 4 Virus / Security software applications/Solutions for PCs - 2 free and 2 commercial.
Which one would you choose for your computer? Why?
No comments:
Post a Comment